View our Easy Read Privacy Notice here ➡️ Easy Read Privacy Notice
Children’s Privacy Notice
Please see our Children’s Privacy Notice linked below ⬇️
Patient Privacy Notice
Please see our patient privacy notice linked below ⬇️
ICB
Contact Details for the ICB can be found here.
or information or advice on our services, please contact us: 0300 123 1461
ssotics.comms@staffsstoke.icb.nhs.uk
Statement of Intent: Offering and Promoting Patient Online Services
To view our Statement of Intent: Offering and Promoting Patient Online Services Policy, please click here.
Emergency Prescriptions
Our Emergency Prescriptions Policy can be found here.
Zero Tolerance Policy
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or by clicking here.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.