Rights & Responsibilities

You have the right to:

  • Be treated as an individual, with courtesy and respect, regardless of your ethnicity, religion or culture beliefs.
  • Be seen by a healthcare professional and receive appropriate medical treatment if required.
  • For any treatment you may require to be explained clearly to you.
  • Comment on the care you receive, if you are not happy you should always speak to someone so that the problem can be out right.
  • Make a complaint, if you feel the need to make a complaint please follow the practice complaints procedure outlined in the practice leaflet.
  • Access to your medical records. Please see the section headed access to medical records.
  • For any information that we hold on you to be treated with confidentiality.

It is your responsibility to:

  • Treat the Surgery staff with politeness and courtesy. We adopt a zero tolerance policy.
  • Understand that some patient’s may take longer than others, so we ask that you be prepared to wait.
  • Listen carefully to the advice on your treatment and medication.
  • Do what you can to look after your own health and follow advice on a healthy lifestyle.
  • Attend the surgery for any health reviews when requested to do so.
  • Ensure that you have sufficient supplies of medication at all times.
  • To keep appointments, if you cannot make an appointment please let the surgery know as soon as possible.

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